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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Leave us a review

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What our customers say about us...

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Lyn VanAkker

November 8, 2026

5 out of 5 rating by Lyn VanAkker
"Shane contacted me and got me better coverage and saved me over $100 every 6 months! He's a great guy! Contact him to see if he can save you money too!"
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Daniel Priest

November 8, 2026

5 out of 5 rating by Daniel Priest
"Shane was fantastic at explaining my car and renter's insurance and helped me find the best policy to fit my needs"
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Sorrey TV

November 5, 2026

5 out of 5 rating by Sorrey TV
"When I was searching through insurances Shane helped me a lot. Helped me to understand the process, where I could save money and what was best for my family. 10/10 interaction and compassion. Will definitely recommend to others."
We responded:
"Hi Sorrey, I'm so glad to hear that Shane was able to provide a fantastic experience for you! -Brent "
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Maegan Rose

November 3, 2026

5 out of 5 rating by Maegan Rose
"I had a great experience with State Farm – Brent Mishler's office in Bay City! Shawn was absolutely wonderful to work with. He was fast, efficient, friendly, and made the entire process easy and stress-free. He took care of everything promptly and made sure I was taken care of. It's refreshing to receive such great customer service from someone who genuinely values your time. Thank you, Shawn, for the excellent service! I definitely recommend this office!"
We responded:
"Hi Maegan, Thank you for taking the time to leave such a glowing review! We love the work that we do, and I will pass along your comments to Shane! -Brent "
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John Doe Oleary

October 31, 2026

5 out of 5 rating by John Doe Oleary
"⭐⭐⭐⭐⭐

I've had a great experience with Brent Mishler and his State Farm office in Bay City. The team is friendly, professional, and genuinely cares about their customers. They take the time to answer questions, explain coverage, and make sure you understand your options instead of making you feel rushed or pressured.

It's refreshing to work with an insurance agency that treats you like a person and not just another policy number. I appreciate the customer service and would definitely recommend Brent Mishler's State Farm office to anyone looking for reliable insurance and a team that takes care of its customers!"
We responded:
"Thanks for taking the time to leave us such a positive review! I'm so glad you had a positive experience with our office! -Brent "
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Stephen

October 21, 2026

5 out of 5 rating by Stephen
"Shane contacted me when my rates dropped. Saved me money and made the process extremely easy."
We responded:
"Hi Stephen, so glad to hear that Shane took care of you! Welcome back! -Brent "
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Theresa Schultz

October 21, 2026

5 out of 5 rating by Theresa Schultz
"I have dealt with other offices in the past and this office hands down is the best. The staff is always friendly and helpful. I have had a meeting with Brent himself to go over my policies and answer the questions I had. VERY Helpful."
We responded:
"Hi Theresa, thanks for taking the time to leave us such a great review! I always tell people that the best part of my day each day is meeting with our current customers and reviewing their policies and answering their questions! -Brent "
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Heather Jacobs

August 14, 2026

5 out of 5 rating by Heather Jacobs
"I recently switched my insurance to State Farm and had such a great experience working with Shane! He was incredibly helpful, knowledgeable, and made the whole process easy and stress-free. I really appreciated how responsive and thorough he was in answering all of my questions and making sure I understood everything. I’m very happy I made the switch and would definitely recommend Shane for any insurance related needs!"
We responded:
"Hello Heather! Thank you for taking the time to leave us a 5-star review! I'm so glad Shane was able to take care of your insurance needs! -Brent"
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Paul Pham

August 3, 2026

5 out of 5 rating by Paul Pham
"Shane was great! He made signing back up for a policy painless and saved me 25% off my previous rate. If you're in the Bay City area, I'd highly recommend."
We responded:
"Hi Paul, thanks for taking the time to leave us a review! Shane had lots of good things to say about you, especially that you both like the Thunder! -Brent "
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Brittany Kolba

July 28, 2026

5 out of 5 rating by Brittany Kolba
"Shane Rainey
Was very helpful and got me the right quote for my insurance"
We responded:
"Hi Brittany, thank you for speaking so highly of Shane. We are glad that we were able to help you out! -Brent "
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Eric Peterson

July 26, 2026

5 out of 5 rating by Eric Peterson
"Thank you, Shane. You found me an awesome deal on my auto insurance. Looking forward to working together"
We responded:
"Hi Eric, thank you for leaving us an awesome review! Shane does a great job! -Brent "
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Dale LeVasseur

July 18, 2026

5 out of 5 rating by Dale LeVasseur
"Shane did great communications and made process very easy"
We responded:
"Hi Dale, thank you so much for taking the time to leave us a review. I'm so glad that Shane was able to take care of you for your insurance needs! -Brent"
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JoAnn Wegert

June 23, 2026

5 out of 5 rating by JoAnn Wegert
"This local office took care of my insurance needs, gave me the best price I have found and did so in an efficient manner!"
We responded:
"Hello JoAnn, thank you so much for taking the time to leave us a review. We greatly appreciate it! -Brent "
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Brenda Pierson

April 30, 2026

5 out of 5 rating by Brenda Pierson
"Shane absolutely went above and beyond, not only to get me the best policy possible! but to help me understand my policy and things that could be offered to me that was very beneficial while driving my new car as smooth as possible!
Thank you Shane!"
We responded:
"Hi Brenda, thank you for taking the time to leave us a review. Everything looks great with your new policies! Enjoy the car! -Brent "
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Elīna K.S

April 28, 2026

5 out of 5 rating by Elīna K.S
"Great service"
We responded:
"Hello Elina, thank you for leaving us a 5* review! -Brent "
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Brady Petrimoulx

April 27, 2026

5 out of 5 rating by Brady Petrimoulx
"Amazing customer service"
We responded:
"Hi Brady, we are so glad we could help you out with your car insurance in Bay City. Thanks for leaving us a review! -Brent "
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Steven Bryant

April 24, 2026

5 out of 5 rating by Steven Bryant
"Switching over insurance companies seemed stressful but working with Shane made it better! Quick & easy, and very well informed! Also saved me a couple bucks which I’ll never complain about."
We responded:
"Hi Steven, I'm glad that Shane took care of you and make switching quick and painless. Way better than going to the dentist! Welcome aboard! -Brent "
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Amersyn Rose

April 24, 2026

5 out of 5 rating by Amersyn Rose
"My experience here is great, and the staff are so polite and willing to work with you!"
We responded:
"Hello Amersyn, thanks for leaving us a review! -Brent "
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Brittney Wolicki

April 22, 2026

5 out of 5 rating by Brittney Wolicki
"They are always friendly and very helpful!! It makes insurance easy :)"
We responded:
"Hello Brittney, it's always a pleasure to speak with you on the phone. Thanks for leaving us a 5 star review! -Brent "
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carlee sequin

April 20, 2026

5 out of 5 rating by carlee sequin
"Great place with great people. Everyone was very helpful, and the rates are great. Highly recommend!"
We responded:
"Hi Carlee, Thank you for taking the time to leave us a review. We appreciate your auto and home insurance business! -Brent "
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Sam Fishman

April 16, 2026

5 out of 5 rating by Sam Fishman
"Easy to work with."
We responded:
"Hi Sam, thank you for leaving us a review! -Brent "
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Chuck Burrows

April 15, 2026

5 out of 5 rating by Chuck Burrows
"I spoke to Myah K. on the phone and she was amazing. She was helpful and answered all of my questions."
We responded:
"Hi Chuck, Myah is fantastic! Thanks for leaving us a review! -Brent "
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Kelly Burrows

April 15, 2026

5 out of 5 rating by Kelly Burrows
"Love this place and very reasonable prices !!"
We responded:
"Hello Kelly! Thank you for leaving us a review! -Brent "
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Jason Kzinowek

April 14, 2026

5 out of 5 rating by Jason Kzinowek
"Great company, very reasonable prices and staff are very respectful."
We responded:
"Hey Jason, thanks for much for taking time out of your day to leave us a review. We appreciate it! -Brent "
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Kelly Kruwell

April 13, 2026

5 out of 5 rating by Kelly Kruwell
"Shane and his team have been wonderful with getting me great rates and explaining all the different policies. I even got a personal phone call from the office wishing me a Happy Birthday 🎂 If you need coverage call them!!!"
We responded:
"Hi Kelly, HAPPY BIRTHDAY! Those are our FAVORITE calls that we get to make each day. Thank you for taking the time to leave us a review! We appreciate it! -Brent"